Cancellation & Refund Policy
Greenvisa.io reserves the right to decline to process your visa application for any reason, including but not limited to incomplete documentation, insufficient processing time, or unusual circumstances. In such cases, a full refund will be given.
If for any reason you wish to cancel your service before you make payment of service fee, you can do so without any charge and penalty even in case you do not inform us.
If for any reason you wish to cancel your service before your visa application was changed to status of “processing”, you can do so without any charge or penalty via email or phone. In such case, a full refund will be given.
If for any reason you wish to cancel your service after your visa application was changed to status of “processing”, no refund will be given and the service will be completed.
No refund will be given once your visa approval letter was approved by the Vietnam Immigration Department and was delivered to your email based on notification titled “Finished application: Please download your visa approval letter”.
No cancellation and no refund will be made in case you decline to get a visa approval letter containing incorrect details caused by your mistakes. We strongly recommend you check your visa confirmation letter against your passport and personal information prior to departure.
This visa is applicable to air travel only, so with applying through our website, you agree that you will fly to Vietnam in order to get your visa stamped at the arrival airport. We will not refund in case you DO NOT enter Vietnam by air once your visa approval letter is issued.
All the fees will be refunded in case your application is declined and depending on card issuers, the refund process may take 15-20 working days.
We guarantee to give clients the pre-approval letter within 24 – 48 hours, so applications will be processed as soon as completed. If for any reason you wish to cancel a service before your passport and other supporting documents were received by www.greenvisa.io you can do so without any penalties or charges using Cancel/Delete function in your account when logged in or by email to [email protected] You will receive a full refund of any fees paid for this particular service and for return shipping (if prepaid). However, no refund will be given after you receive approval letter for your visa from Vietnam Immigration Department.
In case of denied applications without changes or changes are made in appropriate time, refund will be as:
Denied applications will be refund 100%
With errors made by client and request to arrange a new correct one, we will charge as follow : 1 month single entry visa (VOA) will be requested again for free; charge extra 50% for arrange new approval letter 3 month visa on arrival, and charge extra 80% fee to request again for new approval letter of Vietnam transit visa and Vietnam embassy visa.
With our company’s errors, we will refund 100% fee or arrange the new one correctly.
For clients unable to use the approved letter for VOA Vietnam Visa because of objective reasons such as accidence, disease, natural disasters, etc., the refund will be 50% fee or another application is free.
Greenvisa.io cannot process refunds for Credit Card payments over 6 months old. Credit cannot be applied to applications submitted through other agencies or applications submitted to Consulates directly.
We reserve the right to modify these refund policy without prior notice.
For cancellation or refund request, please email to [email protected]